General Disclaimer
Information provided on this website, or by NBi Technologies LLC (DBA NBi FlexPack) staff member, whether written or verbal, is for general informational purposes only and is not legal advice. While we strive to keep information accurate and current, it may not always reflect the most up-to-date laws or regulations.
This information is provided as a reference only. To ensure your packaging complies with all federal, state, and local laws, please consult your local regulatory authorities or a qualified attorney.
Definitions
For purposes of this policy, “Company” refers to NBi Technologies LLC, DBA NBi FlexPack, including its officers, employees, and agents. “Purchaser” refers to the individual, business, or legal entity that places an order with the Company and is legally responsible for payment and acceptance of goods.
1. Returns & Refunds
If Purchaser experiences an issue with order, Purchaser has 60 days from the shipment date to file a complaint.
In most cases, Company will ask Purchaser to:
Please keep all remaining product until the issue is resolved.
Company may require that all product be returned before a refund is issued. If Company determines a reprint is necessary, Purchaser will be responsible for paying for the reprinted order and a credit will be issued for defective product.
If returned, product is found to meet our quality standards, Company reserves the right to return it to Purchaser after inspection or rework. Purchaser may not refuse shipment of product that has been reviewed and approved by Company.
Reprint production and shipping timelines will vary based on current capacity.
Products may not be returned without prior written approval from Company. Any return sent without approval may be refused. If Company offers a resolution, and it is not accepted in writing within 30 days, the claim will be considered closed.
All approved returns must be shipped at Purchaser’s expense. Credit amounts are determined at Company’s discretion.
2. Order Agreement
By placing an order with Company, Purchaser agrees to these terms and conditions. These terms, along with any order confirmations or policies on this website, make up the full agreement between Purchaser and Company.
Any additional terms provided by Purchaser (such as on a purchase order) do not apply unless Company agrees to them in writing.
3. Pricing
Price quotes are valid for 30 days. However, material and service costs (such as paper, ink, adhesives, or outside services) may change at any time. If prices change, Company will notify Purchaser before proceeding.
4. Cancellations & Changes
Any order cancellation or change request must be submitted in writing before artwork approval.
5. Artwork & Graphics
Purchaser is responsible for ensuring the legal right to use any artwork, logos, text, or graphics Purchaser provides to Company.
By submitting artwork, Purchaser confirms that it does not:
Purchaser agrees to protect and reimburse Company for any claims, legal fees, or damages that result from artwork or materials Purchaser provides.
Company reserves the right to refuse to print any content we believe is illegal, inappropriate, or infringing on the rights of others.
6. Quantity Tolerance
Custom printed products are subject to normal production variations:
This means the final quantity shipped may be slightly higher or lower than ordered. Purchaser final invoice will be adjusted to reflect the actual quantity produced and shipped.
7. Payment Terms
Unless otherwise agreed in writing, all invoices are due upon receipt.
Purchaser is responsible for any applicable taxes, fees, or charges. Company may suspend production or shipment of orders if payment on any account is past due.
8. Shipping & Handling
Company will ship orders using our standard methods unless Purchaser requests otherwise.
We make every effort to ship within estimated timeframes but cannot guarantee delivery dates. Company is not responsible for delays.
Shipping costs, including freight, taxes, duties, and related fees, will be added to Purchaser invoice.
Back-ordered items may ship when available without additional notice.
9. Warranty
Company warrants that products will meet the specifications agreed upon in Purchaser order.
Any samples shown are for reference only and are not guarantees of final product. This warranty replaces all other warranties, including any implied warranties of merchantability or fitness for a particular purpose.
10. Limitation of Liability
If a product is defective, Purchaser’s sole remedy is:
Company is not responsible for lost profits, business losses, or any indirect or consequential damages.
11. Force Majeure
Company is not responsible for delays or failures caused by events beyond our control, including but not limited to:
In such cases, Company may suspend or cancel orders without liability.
12. Governing Law
This agreement is governed by the laws of the State of Florida. Any legal action related to an order must be filed in the Circuit Court of Sarasota County, Florida, and Purchaser agrees to this exclusive jurisdiction.